Shipping Guidelines
Hand-Packing & Processing
Orders are typically prepared for shipment within 1-2 business days.
As each item is hand-inspected and oiled before packing, please allow extra time during holiday seasons.
Shipping Rates
International shipping times vary by destination. While we use express carriers, customs delays are beyond our control.
Order Tracking
All orders include a tracking number. Use our
tool to follow your package.The Grainvo Return Guarantee
We stand behind the quality of our craftsmanship.
Return Eligibility
Returns must be initiated within 30 days of delivery.
To be eligible, the wood must be unused, unwashed, and in its original artisan packaging.
How to Start a Return
Please visit our Contact Page with your Order ID to begin the process.
Refund Process
Refunds are issued once the item has been inspected at our workshop.
We will contact you with instructions to return your funds.
Damaged on Arrival
If your item arrives damaged due to shipping, please email us a photo immediately for a free replacement.