Question 1

How do I maintain my wooden utensils?

Accepted Answer

Hand wash only with mild soap and warm water. Dry immediately. Never soak in water or place in a dishwasher, as high heat and moisture can cause wood to crack. Re-oil every few weeks with food-grade mineral oil.

Question 2

Are Grainvo products 100% food safe?

Accepted Answer

Yes. We use only natural, sustainably sourced timbers and finish them with a proprietary blend of 100% food-safe organic oils and waxes. No chemicals or synthetic lacquers are ever used.

Question 3

Why is the wood changing color?

Accepted Answer

Natural wood is 'alive' and will develop a unique patina over time. Sun exposure and use will deepen the tones of Walnut and Olive wood, which is a sign of high-quality organic material.

Question 4

How can I track my artisan delivery?

Accepted Answer

Once your piece is packed and shipped, you will receive an email with a tracking number. You can also track it directly through your Grainvo account dashboard.

Question 5

What is your return policy for handcrafted items?

Accepted Answer

We want you to treasure your item. We offer a 30-day return window for unused items in their original packaging. Please note that custom-carved pieces are final sale.

Question 6

Do you offer international shipping?

Accepted Answer

Yes, we ship our handcrafted goods to kitchens worldwide. Shipping rates are calculated based on weight and destination at checkout.

Question 7

Walnut vs. Olive Wood: Which should I choose?

Accepted Answer

Walnut is elegant, dark, and lightweight with a straight grain—perfect for everyday cooking. Olive wood is incredibly dense and heavy, featuring dramatic, swirling patterns—ideal for serving and high-impact presentation.

Question 8

Do you accept custom commissions?

Accepted Answer

Absolutely. We love bringing your visions to life. Visit our  Contact Page  to describe your custom project.

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